Our complete DISCLOSURE INFORMATION & TERMS OF BUSINESS is available on request. Below are abridged details of our appointment, regulator and Other information.

Financial Services Authority
Platinum Insurance Solutions Limited is authorised and regulated by the Financial Services Authority (“FSA”). Our FSA registered number is 308337. You can check this on the FSA’s Register by visiting the FSA’s website www.fsa.gov.uk/register, or by contacting the FSA on 0845 606 1234. The Financial Services Authority is the independent watchdog that regulates financial services.

Our permitted activities are recommending insurance policies (and in cases where we do not give a recommendation we will tell you); arranging insurance cover; dealing as your agent and assisting with the administration and performance of policies - all in connection with general insurance. This may include advising customers on insurance contracts (recommending specific insurance policies to customers); arranging (bringing about) deals in insurance contracts (e.g. introducing a customer to an insurer); making arrangements with a view to transactions in insurance contracts (e.g. helping a customer fill in a proposal form); dealing as the agent in insurance contracts (e.g. entering into a contract of insurance with a customer on behalf of an insurer); assisting in the administration and performance of an insurance contract (e.g. notifying insurance claims to an insurer and negotiating settlement of the claim on a customer’s behalf); and agreeing to carry on any of the above regulated activities. In these terms, references to ‘we’ or ‘us’ are to the company whose details are set out in the covering letter that accompanies these Terms. We recommend that you read these Terms carefully which will apply to our retainer by you and the services that we will provide.

Additional Points of Reference
Financial Services Compensation Scheme (“FSCS”) We are covered by the FSCS. You may be entitled to compensation from the FSCS if we cannot meet our obligations. This depends on the type of policy/business and the circumstances of the claim. The FSCS exists to provide a fund of last resort for customers of authorised firms. Compensation is generally limited to private individuals or small businesses and partnerships, whose annual turnover does not exceed £1m.

Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit. For compulsory classes of insurance (e.g. employers liability insurance), insurance advising and arranging is covered for 100% of the claim, without any upper limits. Further information about compensation scheme arrangements is available from the FSCS. The FSCS can be visited on-line at www.fscs.org.uk or by telephone 020 78927300.

Data Protection Act
We both warrant that we will duly observe all the requirements of the Data Protection Act 1998. The information you provide to us will be passed to the relevant companies so that they can provide you with insurance cover or Services you request.

At all times we will comply with the requirements of the Act. Our registration can be confirmed with; Office of the Data Protection Registrar, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK95AF

Office of Fair Trading
We hold a Standard Licence, number 531986, in accordance with the Consumer Credit Act 1974. The Office of Fair Trading is located at Craven House, 40 Uxbridge Road, Ealing, London W5 2BS.

Professional Indemnity Insurance
We have Professional Indemnity insurance in place in accordance with the rules and regulations of the Financial Services Authority.

Complaints
Our objective is to provide a high standard of service to you at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. If you wish to register a complaint, please contact us: Complaints Manager, Platinum Insurance Solutions Ld, Unit 7, Ockley Court Farm, Coles Lane, Ockley, Dorking, Surrey RH5 5LS. Tel: 01306 710320

We will acknowledge your complaint in writing, advising you of who is dealing with your concerns and attempt to address these concerns within five working days. If our investigations take longer, we will provide a full response within 20 working days or explain our position and provide time-scales for a full response. Details of ALL complaints to this firm are kept for inspection by our regulator and will be submitted to them on demand

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (FOS), should you be an eligible complainant. The FOS replaced a number of former complaints-handling schemes - including the Insurance Ombudsman. The job of the FOS is to help resolve individual disputes between consumers and financial firms. The FOS is not a regulator, a trade body, or a consumer group. They are a dispute resolution organisation.

An ‘eligible complainant’ can include: • Private individuals • Commercial customers with a gross annual turnover of less than £1 million • A charity with an annual income of less than £1 million • A trustee of a trust with a net asset value of less than £1 million

You can get more information on the Financial Ombudsman Service from this firm, or at their web site, www.financial-ombudsman.org.uk or by telephone on 0845 080 1800.
They are located at: - Financial Ombudsman Service South Quay Plaza 183 Marsh Wall London E14 9SR